https://www.podomatic.com/podcasts/lastmileworker The time is now to participate in a conversation focused on "service between the cracks"; stimulating discussion regarding topics and experiences that heretofore have been consumed in ad-hoc person to person interactions. Questions and examples of how we can all elevate the worker and provide pragmatic instruction to help them on their journey to success. en-us Podomatic RSS Generator Thu, 19 Sep 2019 21:25:25 +0000 workforce,service,worker,field,technology,innovation,iot,process,Business,Los Angeles Influence workers and service organizations to be directly connected to their own success. We proudly offer our perspective for service professionals seeking better outcomes. Greg Lush greglush@lastmileworker.com clean no Greg Lush The time is now to participate in a conversation focused on "service between the cracks"; stimulating discussion regarding topics and experiences that heretofore have been consumed in ad-hoc person to person interactions. Questions and examples of how we can all elevate the worker and provide pragmatic instruction to help them on their journey to success. The fact of the matter is that you really have no idea where your field workers are if you don't have some form of connection between their location and your operation. https://lastmileworker.podomatic.com/entry/2017-04-14T09_31_53-07_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-04-14T09_31_53-07_00 Fri, 14 Apr 2017 16:31:53 +0000 2017-04-14 2017-04-14 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-04-14T09_31_53-07_00 Greg Lush 245 no The fact of the matter is that you really have no idea where your field workers are if you don't have some form of connection between their location and your operation. The fact of the matter is that you really have no idea where your field workers are if you don't ... What truly motivates employees, is it the money or their sense of purpose? https://lastmileworker.podomatic.com/entry/2017-04-06T07_25_55-07_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-04-06T07_25_55-07_00 Thu, 06 Apr 2017 14:25:55 +0000 2017-04-06 2017-04-06 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-04-06T07_25_55-07_00 Greg Lush 246 no What truly motivates employees, is it the money or their sense of purpose? What truly motivates employees, is it the money or their sense of purpose? Explore the variables impacting EXCELLENT field service delivery https://lastmileworker.podomatic.com/entry/2017-03-30T07_07_11-07_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-03-30T07_07_11-07_00 Thu, 30 Mar 2017 14:07:11 +0000 2017-03-30 2017-03-30 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-03-30T07_07_11-07_00 Greg Lush 286 no Explore the variables impacting EXCELLENT field service delivery Explore the variables impacting EXCELLENT field service delivery The "last mile" of profitability lies within your workforces, what are you doing to address these assumptions? Have you devised a method to leverage each persons varied skills? https://lastmileworker.podomatic.com/entry/2017-03-09T08_34_45-08_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-03-09T08_34_45-08_00 Thu, 09 Mar 2017 16:34:45 +0000 2017-03-09 2017-03-09 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-03-09T08_34_45-08_00 Greg Lush 291 no The "last mile" of profitability lies within your workforces, what are you doing to address these assumptions? Have you devised a method to leverage each persons varied skills? The "last mile" of profitability lies within your workforces, what are you doing to address these... From my non-salesman perspective I would sum up the following related to the sales process; sales is not a single event but instead a sequence of connection points which create a positive experience that leads to a purchase. https://lastmileworker.podomatic.com/entry/2017-02-01T12_48_08-08_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-02-01T12_48_08-08_00 Wed, 01 Feb 2017 20:48:08 +0000 2017-02-01 2017-02-01 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-02-01T12_48_08-08_00 Greg Lush 210 no From my non-salesman perspective I would sum up the following related to the sales process; sales is not a single event but instead a sequence of connection points which create a positive experience that leads to a purchase. From my non-salesman perspective I would sum up the following related to the sales process; sales... What are we scared of? Focus on bringing value to the client, everything will work out. Your sub-contractors can help your business. https://lastmileworker.podomatic.com/entry/2017-01-15T09_56_38-08_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-01-15T09_56_38-08_00 Sun, 15 Jan 2017 17:56:38 +0000 2017-01-15 2017-01-15 https://www.podomatic.com/podcasts/lastmileworker/episodes/2017-01-15T09_56_38-08_00 Greg Lush 231 no What are we scared of? Focus on bringing value to the client, everything will work out. Your sub-contractors can help your business. What are we scared of? Focus on bringing value to the client, everything will work out. Your su... What is all of this IoT hype and how does it, and will it, impact my service business? https://lastmileworker.podomatic.com/entry/2016-11-17T08_59_43-08_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-17T08_59_43-08_00 Thu, 17 Nov 2016 16:59:43 +0000 2016-11-17 2016-11-17 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-17T08_59_43-08_00 Greg Lush 223 no What is all of this IoT hype and how does it, and will it, impact my service business? What is all of this IoT hype and how does it, and will it, impact my service business? The latest episode of lastmileworker addresses the habits of dispatchers. Almost as long as service has been around we have had dispatchers; however, are they really being utilized in the best manner? https://lastmileworker.podomatic.com/entry/2016-11-10T07_25_05-08_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-10T07_25_05-08_00 Thu, 10 Nov 2016 15:25:05 +0000 2016-11-10 2016-11-10 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-10T07_25_05-08_00 Greg Lush 234 no The latest episode of lastmileworker addresses the habits of dispatchers. Almost as long as service has been around we have had dispatchers; however, are they really being utilized in the best manner? The latest episode of lastmileworker addresses the habits of dispatchers. Almost as long as serv... Last Mile Worker podcast features a topic "listening to the client" exploring your ability to understand what they client needs. So often we believe that they have "no idea" regarding what is needed, is it that or simply our ability to relate? https://lastmileworker.podomatic.com/entry/2016-11-03T07_38_23-07_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-03T07_38_23-07_00 Thu, 03 Nov 2016 14:38:23 +0000 2016-11-03 2016-11-03 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-11-03T07_38_23-07_00 Greg Lush 175 no Last Mile Worker podcast features a topic "listening to the client" exploring your ability to understand what they client needs. So often we believe that they have "no idea" regarding what is needed, is it that or simply our ability to relate? Last Mile Worker podcast features a topic "listening to the client" exploring your ability to und... Last Mile Worker podcast features a topic "calling for help" addressing who and how should we be supporting our field workers. https://lastmileworker.podomatic.com/entry/2016-10-27T13_03_36-07_00 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-10-27T13_03_36-07_00 Thu, 27 Oct 2016 20:03:36 +0000 2016-10-27 2016-10-27 https://www.podomatic.com/podcasts/lastmileworker/episodes/2016-10-27T13_03_36-07_00 Greg Lush 325 no Last Mile Worker podcast features a topic "calling for help" addressing who and how should we be supporting our field workers. Last Mile Worker podcast features a topic "calling for help" addressing who and how should we be ...